Privacy Policy

Salerm Hair Products UK ("we", "our", "us") is the UK distributor of Salerm Cosmetics products. We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our registered address is: Salerm Hair Products UK, Nottingham, United Kingdom.

We collect and process the following personal data:

• Account data: name, email address, phone number, password (encrypted)
• Order data: delivery address, billing address, order history, payment references
• Trade account data: business name, company number, business type, credit terms
• Communication data: messages sent to us via contact forms, email correspondence
• Marketing data: newsletter subscription preferences
• Technical data: IP address, browser type, pages visited (via analytics)

We use your personal data to:

• Process and fulfil your orders and manage your account
• Communicate about your orders, queries, and account
• Send marketing emails (only with your consent, which you can withdraw at any time)
• Manage trade account applications and credit terms
• Comply with our legal obligations
• Improve our website and services

We process your data on the following legal bases:

• Contract: to fulfil orders and manage accounts
• Legitimate interests: to improve services, prevent fraud, and manage business relationships
• Consent: for marketing emails and non-essential cookies
• Legal obligation: for tax, accounting, and regulatory requirements

We do not sell your personal data. We share it only with:

• Delivery partners (e.g. Royal Mail, DPD) — to fulfil your order
• Payment processors (e.g. Stripe) — to process payments securely
• IT service providers — for hosting, email, and business operations
• Legal/regulatory bodies — where required by law

All third-party processors are under contract to protect your data and may not use it for their own purposes.

We retain your data for as long as necessary to provide our services and comply with legal obligations:

• Account data: for the duration of your account plus 2 years
• Order data: 7 years (HMRC tax requirements)
• Marketing preferences: until you unsubscribe or request deletion

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data ("right to be forgotten")
• Restrict or object to certain processing
• Data portability
• Withdraw consent at any time (for consent-based processing)

To exercise any right, contact us at info@salermhairproducts.co.uk. We will respond within 30 days.

We use essential cookies to operate the site (session management, cart) and, where you consent, analytics cookies to understand how our site is used. You can manage cookie preferences in your browser settings.

We implement appropriate technical and organisational measures to protect your data, including encrypted connections (HTTPS), secure password hashing, and access controls. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

For privacy queries or to exercise your rights:

Email: info@salermhairproducts.co.uk
Phone: 0115 926 3535

You also have the right to lodge a complaint with the ICO (Information Commissioner's Office) at ico.org.uk.